Best Western Pasadena Royale

Very convenient to where I needed to be; clean, quiet, and comfortable. Will definitely stay here in the future.

Teeny-tiny parking spaces and not enough parking. Suite I stayed in did not have a light switch in the front room and I arrived at night; had to enter room without light to turn on a light. Please fix that.

None

1) Breakfast room is too small for the customers. They ran out of food on second day. 2) sofa bed is extremely uncomfortable. Room was dirty and smelly. Air conditioner rattles extremely loud, refrigerator freezer rack missing. Is this their de luxe king suite that I reserved? Vacated the room at 8:00AM but was not cleaned when we got back at 4:00PM, in fact we waited for 30 more minutes for cleaning lady to complete her task.

The Thai/Japanese restaurant nearby was fantastic. Suite great value.

The location was good for why we where in Pasadena

The price was outragous and there were no linens for the fold out bed.

easy freeway access and access to our specific event

it was a little run down - TV didn't work right

The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that.

Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.

I like the service, when we check in the front desk notice we are group of 5 and I chose the wrong room online, what she did is she ask me to check the room I chose if we can be comfortable but when I saw it I change my mind because 5 people cannot fit in the room so she said I can change it and gave me other choice and it is suite. Cost more but its reasonable and fair and we enjoy and slept soundly because this room is a better choice for a big family like us. The front desk who check us in even gave us extra pillow, beddings etc. she really make our trip excellent even we check in late.Breakfast is excellent too.

Very nice little hotel with friendly, helpful staff & a great free breakfast. Desk person helped us with a pizza order on the night of our check-in, & was very courteous with any questions we had. Check-out was quick & pleasant. The only problem was that the entire place smelled of smoke both inside & out. We had a non-smoking room, but people smoked on the balcony right outside our room, & the smoke came in through the air conditioner, making our room smell pretty strongly of smoke from time to time. The beds were a little old & creaky when you first climbed into them, but they were nonetheless very comfortable. Other than that, it was a totally great experience. Rooms are older, but clean. Free wireless internet in room was great, too. Would recommend this hotel for anyone passing through.

I liked the central air conditioning in our suite, which we could control with our own thermostat. It worked very well.

The bedding was too heavy for the time of year. I think they need to have seasonal bedding in this location. Also, the breakfast area was too small for the number of guests staying at this location.

We have stayed here before very friendly and helpful staff good breakfast very clean

convenient to freeway/comfortable bed/nice breakfast

This hotel is well located in Pasadena. The staff is professional and friendly. I think is hotel is a good place for professionnal journey.

The second night the air condition did not seem to work.

The price was a bit steep but the room was nice not luxurious or anything too special.

Proximity to work site

Room was to have two beds...and it did! But bedding only for one. Staff unable to get bedding.